The development team at Incognito did some server updates today for the Warhawk servers to alleviate that stat collecting issues some users are seeing. Dylan Jobe, who should have PR job offers flowing in from every company in the industry, posted information on the official PlayStation forums:

We are deploying another server-side update and system restart during a maintenance window of 5am to 7am PDT. on Friday.

This is to further address stats related issues — surprise, surprise!

So the update should be finished now for everyone. Let us know how it worked out for you. I know a couple readers here who had some issues with their stats.

Hit the jump for more…

Dylan Jobe, one of the developers at Incognito that worked on Warhawk, gave us some new information on the status of Warhawk on the official PlayStation forums. While analyzing data on the servers, here’s the major issues they came up with and are working hard to solve:

• Stats Issues — Some players are *still* experiencing stats not tracking. Some players have also experienced your ranks being “reset” or, at least that’s what appears to be happening. In fact, ranks are not being reset but rather, the connection is being lost to the stats DB and thus the game can’t validate what rank you really are. So please don’t be alarmed. You didn’t just lose all your hard fought points and medals. Upon the next clean log-in you should be fine.
• Join Problems — Sometimes I swear, getting into a big game in the join list is like a mini-game…and a frustrating mini-game at that. We are well aware of this and have people working on it. There are many times that the game shows that it has open slots but will reject your connection…just to continue to show there ARE free slots. A further problem is that players are informed of the game being full only after a long period to attempting to connect…*weak*

I really have to hand it Incognito. If every development team kept an open dialog with the community like this, there would be a lot more harmony in the gaming world. Sure, there are problems. Nothing will ever be perfect. But letting the users know that you’re working on them and regularly giving updates (even if there’s no good news) is really what’s needed in this generation.

If you’re having some problems with Warhawk, you can rest easy knowing that Incognito is on the case.

We have been pretty quiet recently as we look to determine the root cause of some of the issues that some players are currently experiencing. Some items we have fixes for, some we are still working on — probably not the exact response that you wanted to hear, but its at least a status update.

The three main issues that we are tracking are:

• Stats and Ranking errors, delayed posting, missing stats.
• “Connection Failed” or otherwise messed-up join game errors.
• Network Drops/Disconnects (we have a fix for these and should be deployed in the next service window)

Open communication to the community is key these days, and Incognito seems to get that.

I’m not going to spin it and say “oh….we just had soooo many players…..so successful…blah, blah, blah.”

That’s a bulls&*#$t PR answer. The fact of the matter is that, there were some unforeseen issues that occurred once we went live…plain and simple. From here on out, look for far more frequent updates from us…even if its bad news.

I seriously want to frame that quote and mail it to every developer. Incognito is now my favorite developer just for saying that.