Xbox Head: No Comment on 360 Failure Rates

peter-moore.jpgIf you somehow managed to get a Xbox360 at the launch in November of 2005 and still have it, consider yourself one of the lucky ones. The staff here at Loot Ninja have gone through no less than 10, yes 10 consoles. Furthermore, we all know the preventive measures that must be taken to ensure the life of the system, but to no avail. Peter Moore, the Xbox exec who is always answering public question about the state of affairs in everything Xbox was asked about the absurdly high failure rate, he replied as we all thought he would, No Comment. Here is an excerpt of his interview courtesy of our friends at 1up:

“I can’t comment on failure rates, because it’s just not something – it’s a moving target. What this consumer should worry about is the way that we’ve treated him. Y’know, things break, and if we’ve treated him well and fixed his problem, that’s something that we’re focused on right now. I’m not going to comment on individual failure rates because I’m shipping in 36 countries and it’s a complex business.”

Wow, thanks Pete. You guys designed an awesome system that doesn’t live up to the high standards and pressures of today’s gaming market, but as long as you are shipping to more countries than UNICEF, I guess we should all leave you alone. And trust me, I know things break. $4000 in Xbox360’s?? Maybe you should give your quality control some better danishes or bagels or something because 2-5% is not bad, but 15% is rid-goddamn-diculous.

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  1. I think he half dodged the question. It sounds like he semi-admitted the failure rates are high by saying it’s all about the service, not the console failing.

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