http://www.majornelson.com/archive/2006/12/11/wireless-headset-issues.aspx

I won’t rant on about it. I tried to make some comments in his blog entry, but they haven’t shown in over an hour.

What else can I say but what I have been saying…

•  Call center sucks, they make probably more than some gamers calling and know less about the products the gamers are calling about
• QA at MS sucks lately, the gamer is expected to do all the testing
• The prevailing opinion of the call center is that all new products (not technology) are going to have issues, so you should expect problems, not expect working products
• It takes way too long for MS to acknowledge hardware and software issues, and I think this is mainly because they have no communications channel for advanced users to link up to high level support

I took my headset back a few weeks ago. Screw it, and shame on MS for giving the users the mushroom treatment once again.

I’m still having to get my launch 360 repaired that lasted exactly 1 year, all because of the nov. 30th update that they claim (the call center) had nothing to do with it dying. I guess the hundreds of people on the forums are just crazy.

Here are the comments I’ve made:

 http://www.majornelson.com/archive/2006/12/11/wireless-headset-issues.aspx#56

 http://www.majornelson.com/archive/2006/12/11/wireless-headset-issues.aspx#100